Refund policy
8. Consumer Law, Return, Refund and Exchange Policy
a. ACL: Certain legislation including the Australian Consumer Law (ACL) in the Competition and Consumer
Act 2010 (Cth) and similar consumer protection laws and regulations may confer you with
rights, warranties, guarantees and remedies relating to the provision of services by us to you which cannot
be excluded, restricted or modified (Statutory Rights).
b. Goods & Services: If you are a consumer as defined in the ACL, the following notice applies to you: "Our
goods and services come with warranties and guarantees that cannot be excluded under the Australian
Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure. You are also entitled to have services remedied if they are not rendered with due care
and skill or they are not fit for purpose and the failure does not amount to a major failure.”
Nothing in these Sales Terms excludes your Statutory Rights as a consumer under the ACL. You agree that
our liability for goods provided to a person or entity defined as a “consumer” under the ACL is governed
solely by the ACL and these Sales Terms. We exclude all conditions and warranties implied by custom, law
or statute except for your Statutory Rights.
c. Warranties: We guarantee to you the structural integrity of the steel used in our goods for the life of the
original vehicle on which the goods are installed.
d. Repair, replacement or a refund: If you wish to seek repair, resupply, replacement or a refund for a
product or service, please contact us and we will explain the requirements to you. This may include you
providing proof of purchase and evidence of the faulty product to us.
e. Refund: If you are entitled to a refund, we will only give you the refund once evidence of faulty product
is received by us and inspected it and assessed whether it is eligible for a refund under these Sales Terms.
Any refund we make will be by the same payment method used to purchase the product or service.
f. Installed: Subject to this clause, we will not accept or return any product that has been used, connected,
installed, attempted to be connected or installed, or if your product is custom-made or is a special buy
product.
g. Packaging: You must adequately package any product you are returning for our collection to ensure that
it is not damaged during return delivery to us.
h. Duty of care: You have a duty of care for the product while it is in your possession. If you damage
products, then subsequently return the products, you may be liable to pay to repair the product to its
original condition. In these circumstances, where a repair is not economically viable, no refund will be
a. ACL: Certain legislation including the Australian Consumer Law (ACL) in the Competition and Consumer
Act 2010 (Cth) and similar consumer protection laws and regulations may confer you with
rights, warranties, guarantees and remedies relating to the provision of services by us to you which cannot
be excluded, restricted or modified (Statutory Rights).
b. Goods & Services: If you are a consumer as defined in the ACL, the following notice applies to you: "Our
goods and services come with warranties and guarantees that cannot be excluded under the Australian
Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure. You are also entitled to have services remedied if they are not rendered with due care
and skill or they are not fit for purpose and the failure does not amount to a major failure.”
Nothing in these Sales Terms excludes your Statutory Rights as a consumer under the ACL. You agree that
our liability for goods provided to a person or entity defined as a “consumer” under the ACL is governed
solely by the ACL and these Sales Terms. We exclude all conditions and warranties implied by custom, law
or statute except for your Statutory Rights.
c. Warranties: We guarantee to you the structural integrity of the steel used in our goods for the life of the
original vehicle on which the goods are installed.
d. Repair, replacement or a refund: If you wish to seek repair, resupply, replacement or a refund for a
product or service, please contact us and we will explain the requirements to you. This may include you
providing proof of purchase and evidence of the faulty product to us.
e. Refund: If you are entitled to a refund, we will only give you the refund once evidence of faulty product
is received by us and inspected it and assessed whether it is eligible for a refund under these Sales Terms.
Any refund we make will be by the same payment method used to purchase the product or service.
f. Installed: Subject to this clause, we will not accept or return any product that has been used, connected,
installed, attempted to be connected or installed, or if your product is custom-made or is a special buy
product.
g. Packaging: You must adequately package any product you are returning for our collection to ensure that
it is not damaged during return delivery to us.
h. Duty of care: You have a duty of care for the product while it is in your possession. If you damage
products, then subsequently return the products, you may be liable to pay to repair the product to its
original condition. In these circumstances, where a repair is not economically viable, no refund will be